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Frequently Asked Questions (FAQs)

How do I schedule an appointment?

We offer several options for scheduling an initial intake appointment or follow-up session with a clinician.

You can contact our Administrative staff at (704) 216-4680, email the office at, email your clinician directly (emails are provided in each clinician's profile on the About page), or complete the online Appointment Request form (under the Get Started tab).

Our Administrative staff or a clinician will call or email you back and help you with next steps and answer any questions you might have about services.

What ages do our clinicians see for therapy and assessment?

As a practice, our clinicians are able to see the whole lifespan with each clinician specializing in certain age groups. Clinicians see clients for individual therapy, group therapy, family therapy, and for child, adolescent, and adult assessments.

How can I determine what might be a good fit for me, my child, or my family?

Our Administrative staff are well trained in helping you determine who might be the best fit for your presenting concerns if you are not sure which provider to see. Each provider is listed under the About page on this website with a description of their professional background and areas of expertise.

Do you accept insurance?  What are the fees for services?

The providers at BWB are out of network independent practitioners and set their own fees for clients.  These fees are charged by the amount of their professional time and are in line with local professional fees.  Initial intake appointments are generally 60 minutes while regular follow-up therapy sessions are 45-50 minutes.

We will provide a Superbill (services receipt) to you to file for any out of network coverage you may have. A Superbill is an itemized list of all services provided to a client and is used by healthcare providers as a primary source of data to assist clients with creating and submitting insurance claims.

Typically, an initial intake appointment fee ranges from $200-$260, follow-up therapy sessions are $175-$220, and assessment fees are based on the focus and amount of time involved in the evaluation. Fees for services are paid in full at the time of each visit. 

Some providers also offer reduced rate sliding scale fees based on a client's income and financial circumstances. You may discuss fee options in more detail with your provider.

What is involved in the assessment process?

Assessments are tailored to each individual person and their presenting needs. A typical assessment process includes a one hour initial intake interview, one to three testing sessions, and an assessment feedback session. Testing sessions generally range from two to three hours in length. Comprehensive assessments may include intelligence/IQ testing, academic achievement, neurodevelopment, measures of cognitive processing, rating scales, and clinical diagnostic screening measures.  

Assessments can also provide information related to early learning strengths and weaknesses, intellectual difficulties, readiness for kindergarten, screenings for admission to Charlotte Area Independent Schools (CAIS), screenings for emotional and behavioral concerns, and qualification for gifted programs.

Please consult with an Administrative staff member or a clinical provider about fees for assessments and evaluations.

How do you know it is time to seek professional support?

It can be difficult to determine whether you're experiencing typical stress that many people experience at some point in their life or if it is time to seek out professional services.

Signs and symptoms that may indicate that it is time to seek help include:

For Adults and Teens: persistent feelings of sadness, changes in your sleeping or eating patterns, loss of interest in life or social activities, increased alcohol or drug use, thoughts of self-harm or suicide, low energy not related to health problems, chronic fearfulness or worry, problems that interfere with your relationships or ability to function at the level you desire.

For Children: often not following or breaking rules, getting into trouble regularly at school or in the community, displaying risky or dangerous behaviors, difficulties with paying attention, hyperactive or impulsive behaviors, learning difficulties at school, feelings of sadness or changes in mood, eating or body image concerns, trouble with getting to sleep or staying asleep, social difficulties with peers or adults, and delays in developmental milestones such as walking, talking, reading, or writing.

Do we prescribe medication?

Currently, our providers do not prescribe medications.  Psychotropic medications are prescribed by a medical professional (i.e., primary care physician, psychiatrist, or psychiatric nurse practitioner).  We are licensed psychologists and mental health providers and are happy to consult with your psychiatrist or prescriber upon your request and consent to do so.

How many sessions will I need?

Unfortunately, this is not possible to say in a general FAQs page. Everyone’s circumstances are unique to them and the length of time counseling can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek counseling in the first place.

What is the best way to contact our office?

You may call us at (704) 216-4680 or email us at  If someone does not answer immediately, leave us a message and we will return your call as they are received. Messages will be returned as soon as possible.

You may also email your provider directly at their individual emails which you can find on their profile when you click on the About tab at the top of the website. Each of our clinical providers set their own schedule and will be able to discuss available appointment times with you.